Agreement between User and VELIT
Welcome to VELIT. The VELIT products, mobile applications, websites, and all associated platforms (the "Services") are operated by VELIT Cooling and Heating ("VELIT"). By accessing or using the Services, you agree to comply with and be bound by these Terms and Conditions (the "Terms"). If you do not agree with these Terms, you should not use the Services or VELIT products and services.
VELIT is a team of engineers who are passionate about enhancing the van life experience. Our products, including battery-powered air conditioners, gasoline heaters, and other related items, are designed to withstand harsh environments and road conditions.
Return and Refund Policy
Orders placed through the Services are eligible for return within 30 days of delivery. A 15% restocking fee will apply to all refunds, and customers are responsible for return shipping. The product should be returned in its original packaging, and additional fees may apply if the product is returned damaged or with missing parts. If the product received is defective, please contact our customer support for assistance under the warranty policy outlined below.
Warranty Policy
All VELIT products come with a one-year comprehensive warranty, unless otherwise noted on the product page. The warranty covers hardware defects but does not include the cost of labor for installation or troubleshooting.
Electronic Communications
By using the Services, you consent to receive electronic communications from us. These communications may include updates, notifications, and promotional content, all of which satisfy any legal requirement that such communications be in writing.
Children Under Thirteen
VELIT does not knowingly collect personal information from children under the age of thirteen. If you are under 18, you may use the Services only with the permission and guidance of a parent or guardian.
Links to Third Party Services
The Services may contain links to third-party websites ("Linked Services"). VELIT is not responsible for the content of these services and does not endorse or have control over any of the linked content. Any services or products offered by third parties through the Services are provided by those parties and are not the responsibility of VELIT.
No Unlawful or Prohibited Use/Intellectual Property
You are granted a non-exclusive, non-transferable license to access and use VELIT strictly according to these Terms. You may not use the Services for any unlawful purpose or in any manner that could damage, disable, or interfere with the Services or other users. All content within the Services, including text, graphics, images, logos, and software, is owned by VELIT or its licensors and is protected by copyright laws. You agree not to modify, distribute, or exploit any content from the Services without permission.
Use of Communication Services
The Services may include forums, chat areas, message boards, and other communication services ("Communication Services") where users can post and exchange information. You agree to use these services only for lawful purposes and to respect the rights of other users. VELIT reserves the right to remove any content that violates these Terms and to suspend access to any Communication Service at any time.
Materials Provided to VELIT or Posted on Any VELIT Platform
By posting, uploading, or submitting content to VELIT (such as feedback, reviews, or suggestions), you grant VELIT and its affiliates the right to use this content in any media and for any purpose related to the operation of its business. You warrant that you own or control the rights to any content you submit.
International Users
The Services are controlled and operated by VELIT from the United States. If you access the Services from outside the United States, you are responsible for complying with local laws. You may not use any of the Services' content in any jurisdiction where it is prohibited.
Indemnification
You agree to indemnify, defend, and hold harmless VELIT, its officers, employees, agents, and partners from any claims, damages, losses, or expenses (including attorney’s fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.
Arbitration
Any disputes related to these Terms or your use of the Services shall be resolved through binding arbitration under the Federal Arbitration Act. The arbitration will take place in a mutually agreed-upon location. The arbitrator’s decision will be final, and the prevailing party will be entitled to recover its reasonable attorney's fees and costs.
Liability Disclaimer
The information, products, and services provided through the Services are provided "as is" without any warranties or conditions. VELIT does not guarantee that the Services will be free of errors or interruptions. To the fullest extent permitted by law, VELIT and its suppliers disclaim all warranties and will not be liable for any damages, including loss of profits, arising from the use or inability to use the Services.
Termination/Access Restriction
VELIT reserves the right to terminate or suspend your access to the Services at any time, without notice, for any reason. If you violate these Terms, your access may be revoked. The Terms will remain in effect even after you stop using the Services.
Governing Law
This agreement shall be governed by the laws of the State of Washington, USA. You agree to submit to the exclusive jurisdiction of the courts located in Washington for any legal disputes arising from these Terms.
Changes to Terms
VELIT reserves the right to change or update these Terms at any time. Any changes will be posted on this page, and the revised Terms will become effective immediately upon posting. We encourage you to review the Terms periodically.
Contact Us
For questions or concerns regarding these Terms, please contact VELIT at:
VELIT Cooling & Heating, LLC
522 W Riverside Ave, Ste N
Spokane, WA 99201
United States
Email: support@velitcamping.com
Phone: +1 425-678-2167
Effective Date: January 09, 2023